A chatbot is a software application that allows for text or voice communication with users via online chat – staffing agencies speed up their staffing process by involving, processing, attracting, and converting more applicants at scale as well as disqualifying applicants from their process, helping to drive productivity forward. ATS/CRM providers use a Chabot to enhance the candidate experience and enrich the data they pass to it. Chatbots make it easy for job seekers to communicate with recruiters without adding to the recruiter's workload, and they often reduce the amount of time spent on-site. In this way, companies can better serve their customers by quickly responding to frequently asked questions or queries. Alternatives such as Herefish, Lead, and Sense are all excellent choices in this context.

The best staffing applications include scheduling, customer service, and care for applicants. Many staffing firms now consider using chatbots as a communication and engagement tool as "table stakes" for improving customer experience and meeting user expectations